Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment Information: Payment method details (processed securely through third-party payment providers; we do not store complete credit card numbers).
• Order History: Details of products purchased, order dates, and delivery information.
• Communication Data: Records of your interactions with our customer service team.
• Usage Data: Information about how you use our website, including pages visited, products viewed, and browsing behavior.

We use the information we collect to:

• Process and fulfill your orders, including delivery and payment processing
• Communicate with you about your orders, account, and customer service inquiries
• Send you promotional emails and marketing communications (with your consent)
• Improve our website, products, and services based on user feedback and behavior
• Detect and prevent fraud, security issues, and technical problems
• Comply with legal obligations and enforce our terms of service

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist with order fulfillment, payment processing, delivery, and customer support.
• Grower Partners: Basic order information (name, delivery address) is shared with our mushroom growers to facilitate product delivery.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We never sell your personal information to third parties for marketing purposes.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and user behavior
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information through your account settings
• Delete: Request deletion of your account and personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
• Object: Object to certain processing of your data, such as marketing communications

To exercise these rights, contact us at privacy@mash.ph or through your account settings.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

After deletion, we may retain anonymized data for analytics and business purposes.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.