Shipping Information

We take special care to ensure your mushrooms arrive fresh and in perfect condition:

• Breathable Packaging: Mushrooms are packed in ventilated containers to maintain freshness and prevent moisture buildup
• Insulated Boxes: For longer deliveries, we use insulated packaging to regulate temperature
• Ice Packs: Ice packs are included during hot weather to keep products cool
• Secure Wrapping: Each product is individually wrapped and cushioned to prevent damage during transit
• Eco-Friendly Materials: We use recyclable and biodegradable packaging materials whenever possible

Stay updated on your order's journey:

1. Order Confirmation: You'll receive an email and SMS immediately after placing your order
2. Order Processing: Our team prepares your order with our grower partners (usually within 24 hours)
3. Out for Delivery: You'll receive a tracking number and delivery partner details
4. Real-Time Tracking: Track your order in the "Order History" section of your account
5. Delivery Attempt: Our delivery partner will call you 30 minutes before arrival
6. Delivered: Confirm receipt and enjoy your fresh mushrooms!

What to expect on delivery day:

• Our delivery partner will call you 30 minutes before arrival
• Please be available to receive your order personally
• Inspect the package before signing for delivery
• Report any visible damage immediately to the delivery partner
• If you're not available, you can authorize someone to receive on your behalf

Special delivery instructions: You can add delivery notes at checkout (e.g., gate code, building floor, safe drop-off location).

If delivery fails due to incorrect address or recipient unavailability:

• The delivery partner will leave a calling card with contact details
• Re-delivery will be attempted the next business day
• Additional delivery fees may apply for re-delivery
• You can contact us to reschedule delivery
• Orders not claimed within 3 days will be canceled with no refund

During holidays (Christmas, New Year, etc.) and peak seasons, delivery times may be extended by 1-2 business days. We recommend ordering in advance during these periods. Check our website for holiday delivery schedules.